Фото Анны Щитович

FAQ

1. Pricing

 

Do you charge per-photo or per-product?

We charge per-photo (Unless you get the Amazon photo package). This means if you have two products and you want 3 photos each you will be charged for a total of 6 photos.

 

How much will it cost?

The biggest factor in the overall cost of a project is the number of photos being ordered. Because it’s much more efficient to shoot one large project versus several smaller ones, our pricing model includes significant discounts as the size of your order increases. Detailed rates can be found on our pricing page.

 

How do I pay?

Before starting your project, we will send you a quote with a payment link which you can use to accept the quote and pay. We accept all major credit cards as well as Paypal.

 

Can I get the quantity rate if I have many smaller projects?

Our rates decrease with a larger order because it is more efficient for us to shoot one large project than it is to shoot several smaller projects. Because of this, each project is priced separately based on the size of each order.

2. Shipping

 

Do you ship my products back when you’re done?

We typically do not since shipping from Russia can be quite expensive. If you’d like us to ship your product back please contact us and we can send you a quote or you can send us a prepaid label for the product and we will ship it back.

 

I have a product that is very large. Can you shoot it?

If you’ll be sending unusually large or heavy products, please contact us before shipping. We can accommodate large products and our production studio features a roll-up warehouse door for shipments via freight*. Products larger than 3 feet on the longest side are subject to an additional charge relative to the size of the product.

3. Process

 

How long do photography projects take?

Most projects are delivered in 1-2 weeks, excluding holidays, from when we receive your products and payment. If your project involves a large number of photos this may add to the production time.

During particularly busy periods lead times may increase slightly so please feel free to contact us and we’ll be glad to confirm expected production times.

 

What if I would like an image to be re-shot?

If we’ve made a mistake, we will gladly re-shoot or edit the photos to make them right, no charge. Re-shoots for artistic or editorial reasons or resulting from client error or omission will be quoted at the time of the change request.